Privacy Policy
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At Epoko, we take your privacy seriously and are committed to protecting your personal information. This privacy policy outlines how we handle user data, the use of cookies, tracking technologies, and data storage practices when you interact with our website.
Data Collection
We collect personal information that you provide when booking a trip, subscribing to our newsletter, or contacting us. This may include:
- Name
- Email address
- Phone number
- Payment information
- Travel preferences and details
We also collect technical data automatically, such as IP addresses, browser type, device information, and referral sources to improve the website experience.
Use of Data
Your personal data is used for:
- Processing and managing bookings
- Responding to inquiries
- Improving user experience and website functionality
- Sending newsletters and promotional offers, with your consent
- Complying with legal obligations
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device to track usage, remember preferences, and analyze website traffic. We use:
- Essential cookies for basic website functionality
- Performance cookies to understand user interactions and improve the site
- Targeting/advertising cookies to display personalized content and ads
You can manage or disable cookies through your browser settings, but this may affect website performance.
Tracking Technologies
We use tracking technologies such as:
- Google Analytics to monitor user behavior and improve our services
- Social media pixels (e.g., Facebook Pixel) to optimize advertising and measure its effectiveness
- Third-party tracking tools to provide targeted offers and promotions based on your interests
These tools collect information about your activity on our site, but they do not identify you personally unless you voluntarily provide your details.
Data Storage
Your personal information is securely stored in compliance with industry standards. We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your data. We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Sharing of Data
We do not sell or share your personal data with third parties, except:
- Service providers (e.g., payment processors, travel partners) who assist in booking and delivering services
- Law enforcement if required by law
- Business transfers in the event of a merger or sale of the business
All third parties are bound by confidentiality agreements and are required to protect your data.
Your Rights
You have the right to:
- Google Analytics to monitor user behavior and improve our services
- Social media pixels (e.g., Facebook Pixel) to optimize advertising and measure its effectiveness
- Third-party tracking tools to provide targeted offers and promotions based on your interests
To exercise these rights, please contact our customer support team.
Changes to this Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest updates.
To exercise these rights, please contact our customer support team.
Contact Us
If you have any questions or concerns about this privacy policy or the handling of your data, please contact us at:
- Email: kontakt@epoko.org
